Services
Omni-channel Customer
Support: be it voice, tickets,
chat, social media,
email or any other channel,
Talk-Hub can provide
bilingual support for your
customer base
•Less than 0.99% abandon rate – we will make sure all
your customers get what they need, the first time.
•Single-digit attrition – driving performance and
expertise, keeping tenured resources in our team.
•QA scores above goal – quality interactions every
time, all the time.
Sales Support:
drive key
sales indicators such as
revenue, conversion and
survivability with a
Talk-hub based solution
focused on consultative
selling and maximizing
cost-to-serve.
•Focus on conversion & survivability rate –
consultative selling leads to happy customers
and happy clients, and enhanced revenue.
•Perfect response rate – we know what it takes
to make the phone ring. We pick up every time.
Tier Support:
Bilingual
support for your specialized
teams including retention,
collection, field & technician
support, internal escalation
queues, automated and
semi-automated quality
assurance and workfor management support.
•20%-30% above retention goals – skilled agents identify
customer pain points andse negotiation strategies to
retain those customers that we should keep
Achieving 95%-110% of Collection Goals – engage and
commit to recover pending accounts
Business Process Support:
Talk-Hub Will leverage a
skilled workforce and
cutting-edge AI to support
real-time and back-office
processes – both
internal and customer-facing - at a nearshore location with a personalized
“human-touch” and omni-channel capabilities.
•+100% productivity and +98% accuracy for document
processing queues – your business process are the lifeblood of
your business, accuracy and efficiency are fundamental
Flexibility and Commitment – staff what you need, when you
need it with staff that have +99% adherence to your business
needs, and have the skillset to seamlessly swivel from one
task to another.
Learning OVerview
We are the trusted BPO Contact Center for your business
Improve your customer service and
create new business opportunities via
automatization and digital improvements. Join the growing number of companies that work smart & hard.