Aligned talent
The real profile of each position.
Contact center · Business processes · AI
Your operation, in expert hands
We select, train and protect the teams that serve, sell and manage on behalf of your company.
- PCI DSSCertified
- ISO/IEC 27001Aligned processes
01 About us
A strategic partner
We run contact center and business processes for companies across North America and Latin America, with consulting, AI, automation and specialized talent.
Measurable results
KPIs from day one.
Protected information
Security across the operation.
One system for the entire agent lifecycle
- 01 Recruitment
- 02 Training
- 03 Operation
- 04 Performance
- 05 Integration
- 06 Support areas
Security throughout the cycle
Data, AI and human leadership at every stage.
02 What we offer
End-to-end coverage
Your key processes, on the channels your customers already use.
Customer service
Voice, WhatsApp and digital, with the right escalation.
Sales and leads
Discovery, pitch, close and win-back.
Collections
AI contactability to prioritize accounts.
Tier 1 support
First contact and timely routing.
Back office
Data, orders and documents in your systems.
Nearshore
Teams in Mexico on U.S. hours.
Also: quality, analytics, technology and consulting.
03 What sets us apart
Control at every stage
We don’t add headcount: we select, prepare and support people.
Certified talent
No one goes live without certification.
Measurable behaviors
Every KPI is trained and validated.
Stable teams
We track engagement, absenteeism and turnover.
People + AI
AI handles the repetitive; agents, what matters.
Grows with you
A pilot cell that scales without losing control.
Human, virtual and hybrid operations
Human
Certified agents and leaders on every shift.
Virtual
AI agents and AI voice, 24/7.
Hybrid
AI classifies, agents resolve.
04 Recruitment and selection
Our talent
We know where to look and whom to choose.
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1
Profile with you
Required skills and experience.
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2
Attraction
Specialized job boards, social media and referrals.
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3
Pre-screening
Fit with the agreed profile.
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4
Assessment
Psychometrics and role-play.
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5
Validation
Interview with the operations team.
05 Training
Ready-to-Perform
No one serves your customers without certification.
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01
Onboarding
Culture and tools.
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02
Product
Your product and processes.
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03
Skills
Job techniques.
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04
Certification
Approved by you.
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05
Nesting
Practice in the live operation.
How we shorten the learning curve
Training calendar
Validated phases and hours.
LMS and e-learning
Study, review and assess.
Knowledge checks
Exercises for every gap.
Personalized coaching
Tailored to each agent.
Measured curve
Behavior, not attendance.
Transfer to the floor
Impact on conversion and quality.
06 Operational health and coaching
Continuous improvement
We detect issues early and support every agent.
Operational health
Areas that care for the operation every day.
Quality (QA)
AI and speech analytics.
Workforce management
Capacity, adherence and occupancy.
Engagement and retention
Pulse, turnover and incentives.
Operating rhythm
Daily huddle, 1:1s and weekly report.
THRIVE coaching
Every KPI, linked to a behavior.
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T
Target
Clear goal and behavior.
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H
Hear
Diagnosis with evidence.
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R
Readiness
What blocks the result.
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I
Improve
Coaching and role-play.
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V
Validate
Follow-up in 2 to 4 days.
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E
Elevate
Recognize and develop.
No validation, no coaching.
Live
AI Prompter
Guides agents live and evaluates every interaction.
07 Security and compliance
Certified security
Built into every one of our processes.
Certification
PCI DSS
Payment data protected.
Framework
ISO/IEC 27001
Aligned processes.
SD-WAN and BCP/DRP
Automatic failover.
Documented policies
Assets and incidents.
Five layers of protection
Tap a layer
Support model
01
Prevent
Policies and segmentation.
02
Monitor
Links and critical services.
03
Respond
Escalation by severity.
04
Improve
Root cause and follow-up.
We control who has access, from where and how.
08 Technology and solutions
Technology that delivers
Our own tools, integrated with your platforms.
How they work together
- 01 Customer any channel
- 02 AI resolves and classifies
- 03 Talkhub agent gets the context
- 04 Automation measures and reports
Platform experience
Interactions
All channels, one view.
Conversational AI
Bots and AI voice, 24/7.
Quality and analytics
Real-time speech analytics.
Your systems
We work in your CRM and portals.
Complementary solutions
Custom software
Platforms, integrations and dashboards.
Automation
Bots for volume peaks.
Consulting
More efficient processes.
We put control in your hands.
Let’s talk about your operation
Tell us your challenge and we’ll propose a tailored model.
Schedule a meetingPrepared talent · Continuous follow-up · Protected information
